Terms & Conditions

Returns Standard Stocked Items 

All care and attention is taken to ensure that your purchase meets your expectations. If you have a reason to be dissatisfied, please contact us as soon as possible. With the exceptions below, we will accept items returned in their original condition and unworn within 14 days of receipt, in accordance with distance selling regulations. Returned items must be received adequately packaged and undamaged within a further 14 days (28 days total) of your expression to return.

We will offer you an exchange, replacement or refund (whichever you prefer) within 14 days of receipt of the returned item, provided it has been returned to us within 28 days of you originally receiving the item, and has been returned by the person who made the original purchase. Refunds for items bought as gifts can only be issued to the original purchaser.

We ask that you return items are securely packaged, and where possible in their original packaging to avoid transit damage. If you have a reason to return an item, we recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. You will be responsible for paying for your own shipping costs for returning your item. All shipping costs paid by Bones & Rozes are non-refundable.

The following are exceptions to a refund:

• you knew an item was faulty when they bought it (typically communicated in the product description)
• you damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
• you no longer want an item (for example because it’s the wrong size or colour) (applicable to purchases from markets and events only)
• you have purchased a digital download product such as a clothing pattern

How to Cancel or Return A Product

Returns and cancellations can only be made by the original purchaser. If the the to be returned is a gift, then the return needs to be arranged via the gift giver.

Please notify us in writing via rozy@bonesandrozes.co.uk if you wish to cancel your order or return an item. We’d be very grateful if you could outline your reasons for returning the item as this helps us to improve our offering.

Please send the returned goods to: RETURNS, Bones & Rozes Historical Clothing, 9 Willis Road, Hillsborough, Sheffield, S6 4FJ. We will process a refund of your order directly to your original payment card, within a maximum of 21 days.

Repairs and Replacements

If you have ‘accepted’ an item, but later discover a fault, you may have it repaired or replaced. You are deemed to have accepted an item if you’ve:

• told us you’ve accepted it (having had enough opportunity to inspect the item before confirming they’ve received it)
• altered the item

Some items such as certain linen items made with antique fabrics or laces are one-off items and cannot be replaced on a like-for-like basis. This will be stated in the product description. In such instances where a replacement is requested for a one-off item, a suitable substitute will be offered.

These terms and conditions set out the terms and conditions between you, the customer, and Rozy Hopton T/A Bones and Rozes Historical Clothing (“us”, “we”), governing the use of our website and our downloadable digital clothing patterns and books and any and all streaming digital products including the content therein (the “products”). Your purchase, download and use of our products, constitutes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should not use, purchase, download or use any of our products.

License and Use

Your purchase of one of our products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and/or access that product for the purpose of your own personal use and reference, and in the case of downloadable digital clothing pattern products, print or convert the product to an image or vector format for your own storage, retention and reference (the “purpose”). You agree that under no circumstances shall you use, or permit to be used, any product other than for the aforesaid purpose. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or  use to create other products from it with the purpose of selling, or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.

Intellectual Property

The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.

Refunds and Chargebacks

Once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time.

Warranties and Liability

We make every effort to ensure that our products are accurate, authoritative and fit for the use of our customers. However, we take no responsibility whatsoever for the suitability of the product, and we provide no warranties as to the function or use of the product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for particular purpose. You agree to indemnify us against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of your breach of these terms and conditions. Furthermore, we shall not be liable to you or any party for consequential, indirect, special or exemplary damages including but not limited to damages for loss or injury whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.

General

These terms and conditions constitute the entire agreement and understanding between you and us for the supply of downloadable digital clothing pattern and book products, and shall supersede any prior agreements whether made in writing, orally, implied or otherwise. The failure by us to exercise or enforce any right(s) under these terms and conditions shall not be deemed to be a waiver of any such right(s) or operate so as to bar the exercise or enforcement thereof at any time(s) thereafter, as a waiver of another or constitute a continuing waiver. You agree that monetary damages may not be a sufficient remedy for the damage which may accrue to us by reason of your breach of these terms and conditions, therefore we shall be entitled to seek injunctive relief to enforce the obligations contained herein. The unenforceability of any single provision within these terms and conditions shall not affect any other provision hereof. These terms and conditions, your acceptance thereof, and our relationship with you shall be governed by and construed in accordance with English law and both us and you irrevocably submit to the exclusive jurisdiction of the English courts over any claim, dispute or matter arising under or in connection with these terms and conditions or our relationship with you.

In addition to our standard terms and conditions, Made to Measure products are covered by the following terms:

For online orders, we take payment on order. These cannot be cancelled or amended once the order is confirmed. If your order was placed via a consultant, you must contact the consultant you spoke to on the same day as you placed the order. If a refund is needed after you have received your item(s), we will process it as quickly as possible, no later than 14 days after we have received the item(s) back from you. Images shown are for display purposes only and may not represent the final look of your Made to Measure item(s). Our Made To Measure service is only available on fabric purchased from Bones & Rozes Historical Clothing.

A Bones & Rozes quotation is valid for a period of  28 days.

Measurements & Returns:

Using your specifications some minor adjustments may need to be made based on what our expert teams think will work best. Please note, if the width of your curtains is wider than the width of the fabric requested, our team will need to join the fabric together to provide the correct measurements. As our Made To Measure products are made to order, we cannot sell them to other customers. This means returns are only allowed if the product is; faulty or damaged, missing items or goods which are not supplied, or have not been made to the specification provided (allowing for a 1cm tolerance). Because of this, it is very important that you are sure about the sizing, colouring and styling before you place your order. We recommend you check your preferences by viewing samples in store or using our free sample service. Colour cannot always be truly represented due to variations in PC monitors. For measuring advice, please refer to our buying guides; How To Measure For Curtains or How To Measure For Blinds. Always double check your order to make sure the products, fabrics and measurements are correct, as we cannot accept returns based on reasons outside of those listed above. For more information on returns and cancellations click here.

Pattern and Batch Matching:

Our curtain patterns run horizontally from curtain to curtain, but we cannot match from one curtain edge to the other i.e. the curtains won’t meet up when drawn to create a matching pattern between the two panels of fabric. Due to the print design of some patterned fabrics, we cannot guarantee the design will match perfectly where products meet. All fabric within your order will be batch matched, but we cannot guarantee any subsequent orders will come from the same batch of fabric. It is not unusual for natural fibres to contain some variations in colour and texture, so any fabrics made from natural fibres might contain these variations too. These small variations are part of the natural beauty of the source material, and to be expected. While we go to great lengths to ensure the Goods sold and installed match any samples or descriptions that have previously been shared with you, some slight variation in colour and pattern can occur. Because of this, you will not be entitled to reject items based on any minor or insignificant differences to samples and descriptions, or claim any compensation for the variations.

Limits on free fabric samples

We offer fabric samples at cost of postage and packaging only to help you find a colour and fabric you like for your Made To Measure garment, and to make sure there's enough samples to go around we limit orders to five swatches at a time. If you don’t find your favourite you can always order more, however, to keep things fair to other customers we will cancel any repeat orders amounting to more than 15 swatches to any one person or address.

Returns

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, any completed goods that have been custom made or specially ordered are non-refundable unless they are faulty. These goods include any made to measure garments where the customer has supplied measurements or specially sourced items that do not form part of our standard shop range.

Where measurements for made to measure garments are supplied by the customer

For goods deemed faulty, a returns label will be supplied by us.

Cancellations

All commissioned items may be cancelled at any time after the order has been placed, but before the item is completed. Where commissioned items have been paid for in advance a full refund will be given if the notice of cancellation is received before any work has commenced. If the item is cancelled after work has begun, but prior to completion, then a partial refund can only be given to the value of the outstanding work and to the exclusion of any work and materials already undertaken.

Payments Terms

Unless otherwise agreed and specified at the point of order, all commissioned and non-regular stock items are subject to payment in full prior to shipping. We will notify you when your item has been completed and is ready to be shipped.

For payment terms of a specified number of days, typically 14 days, payments are due the specified number of days after the date of the invoice.

Late Payments

In accordance with Uk law, the invoice must be paid in accordance with the due date specified. In such circumstances where no due date is specified, the invoice must be paid within 30 days (60 days for business transactions) from the invoice issue date. Payments received after these dates are considered as late payments and subject to late payment fees and or interest.

For consumers subject to late fees a one off administrative cost of £10 will be applied, plus interest of 8% above the Bank of England Base Rate at the time the invoice was issued. Interest will be charged daily until the payment has been received in full.

For business customers subject to late fees the fixed sum charge for recovering a late payment is set by late payment legislation. For amounts owed up to and including £999.99 the late fee is £40, for amounts owed between £1000 and up to and including £9999.99 the late fee is £70. Business customers will also be charged the statutory rate of interest  of 8% plus the Bank of England Base Rate at the time of invoice issuance on outstanding balances.

The information contained in this website is for general information purposes only. The information is provided by Bones & Rozes Historical Clothing and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Bones & Rozes Historical Clothing. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Bones & Rozes Historical Clothing takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Bones & Rozes (“We”) are committed to protecting and respecting your privacy.

1. Introduction
   1. This policy (together with our Cookie Policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
   2. This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

1. Information we may collect from you

1. 1. We may collect and process the following data about you:
      1. Information that you provide by filling in forms on our site www.bonesandrozes.co.uk (our site). This includes information provided at the time of registering to use our site, purchasing products or requesting commission services. We may also ask you for information when you report a problem with our site.
      2. If you contact us, we may keep a record of that correspondence.
      3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
      4. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

1. IP addresses and cookies

1. 1. We may collect information via the use of Google Analytics about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
   2. We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
      1. To estimate our audience size and usage pattern.
      2. To store information about your preferences, and so allow us to customise our site according to your individual interests.
      3. To speed up your searches.
      4. To recognise you when you return to our site.
   3. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
2. Where we store your personal data
   1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
   2. All information you provide to us is stored on our secure servers. Any payment transactions will be processed via Paypal and subject to their privacy policies. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
   3. Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavour to  do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

1. Uses made of the information

1. 1. We use information held about you in the following ways:
      1. To ensure that content from our site is presented in the most effective manner for you and for your computer.
      2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
      3. To carry out our obligations arising from any contracts entered into between you and us.
      4. To allow you to participate in interactive features of our service, when you choose to do so.
      5. To notify you about changes to our service.
   2. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone].
   3. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

1. Disclosure of your information

1. 1. We may disclose your personal information to third parties:
      1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
      2. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

1. Your rights

1. 1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at rozy@bonesandrozes.co.uk.
   2. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

1. Access to information

1. 1. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

1. Changes to our privacy policy

1. 1. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

1. Contact

1. 1. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to cookies@bonesandrozes.co.uk.